Help & Info
Shipping & Delivery
We aim to deliver your order as quickly and safely as possible.
- Delivery options: Standard shipping.
- Processing time: Orders are processed within 1–3 working days.
- Damaged items: Please inspect your order upon delivery and contact us immediately if you receive a damaged, defective, or incorrect item. We will evaluate the issue to determine the appropriate resolution.
Returns & Exchanges
We want you to be completely satisfied with your purchase.
- How to return: Please email us at info@thera-p.online with your return request and we will evaluate the issue to determine the appropriate resolution.
- Return period: If your request is successful, Items may be returned within 7 days of delivery.
- Return conditions: Items must be unworn, undamaged, in original packaging, and accompanied by proof of purchase.
- Returns: Depending on the outcome of our evaluation, items may be eligible for return. However, delivery charges are non-refundable and the customer will be responsible for return postage costs.
FAQ
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking link.
Can I change or cancel my order?
Please contact us as soon as possible if you wish to change or cancel your order. We will do our best to assist, but once an order has been shipped, changes may not be possible.
Do you ship internationally?
We currently do not offer international shipping through our website, however, send us an email and we can try arrange delivery.
What payment methods do you accept?
We accept Visa and Mastercard through our trusted payment gateway.
